Account and data deletion

Delete your VBall AI account

VBall AI users can permanently delete their account and associated data from the Android app or request deletion by email.

Last updated: 23 July 2026

Delete your account in the app

Sign in to VBall AI with your Google account, then follow this route:

  1. Open Profile.
  2. Select Account.
  3. Select Delete account.
  4. Review the deletion information and confirm.

Account deletion is permanent and cannot be undone.

Request deletion without app access

If you no longer have access to the app, you can request deletion by email. Contact us using the same Google account or email address that you used to sign in to VBall AI.

Email: privacy@vballai.com
Suggested subject: Account deletion request

Clearly state that you want your VBall AI account and associated data deleted. We may ask you to verify account ownership before processing the request.

Data that is deleted

Deleting your VBall AI account removes the account and data associated with it, including:

  • Your Firebase Authentication account used for Google Sign-In.
  • Your VBall AI backend user record.
  • Your usage periods and remaining analysis credits.
  • Credit adjustment records linked to your account.
  • Account feedback records linked to your account.
  • Local analysis history on the device when deletion is completed in the app.
  • Local profile preferences on the device when deletion is completed in the app.
  • Local onboarding state on the device when deletion is completed in the app.

For an email deletion request, server-side account data is deleted after verification. Local app data remains under your control on the device; you can remove it by clearing VBall AI app storage or uninstalling the app.

Data not permanently stored

VBall AI does not permanently store your original videos, selected keyframes or generated contact sheets. These items are used only to perform the requested analysis.

Technical data that may remain

Backend analysis job records may be retained for operational reliability, troubleshooting and service observability. When an account is deleted, these records are anonymized by removing the user relationship (user_id = null), so they are no longer linked to the deleted VBall AI account.

Processing time

In-app deletion is initiated when you confirm the request. Verified email deletion requests are processed as soon as reasonably possible and within 30 days. We will contact you if we need additional information to verify the request.

Questions

For questions about account deletion or personal data, contact privacy@vballai.com. For general app support, contact support@vballai.com.